Mohamed Elsaadouni

A dynamic IT leader and tech enthusiast with over 12 years of experience, blending creativity and technical expertise. I excel in application support, project management, and team leadership, with a knack for design, and open-source technologies to craft exceptional digital experiences. My background in the health insurance industry complements my ability to craft outstanding digital experiences and drive innovation.

What I Do

Application Optimization Specialist

Focused on leading a talented team in the refinement and enhancement of essential health insurance applications. Provides strategic direction for application support processes, leveraging advanced expertise in Oracle and Windows environments to optimize performance and elevate user experience.

Digital Alchemist

Passionate about crafting clean, efficient, and innovative code. Enjoys experimenting with new programming languages and frameworks. Dedicated to continuous learning and improving coding skills through various projects and challenges.

Linux Administrator

Expert in managing Linux-based systems, ensuring optimal performance and security. Experienced in shell scripting, system monitoring, and network configuration. Committed to maintaining high availability and implementing best practices in server management.

Open Source Aficionado

An expert in managing and optimizing Linux systems. Enjoys configuring servers, writing shell scripts, and ensuring system security. Passionate about open-source technologies and committed to maintaining high system performance and reliability.

IT Geek

Passionate about all things tech, constantly exploring new technologies and staying updated with the latest trends. Skilled in troubleshooting, hardware setups, and software configurations, with a knack for optimizing systems for peak performance.

Design Virtuoso

Enjoys designing and building visually stunning and user-friendly websites. Skilled in HTML, CSS, and JavaScript, with a keen eye for aesthetics and detail. Loves to explore new design trends and tools to enhance web development projects.

Education

2000-2004
Delta Academy at Mansoura

Bachelor's Degree

Computer Science and System Information, Achieved a Very Good rating.

Experience

Jul 2024 - Present
Location: Abu Dhabi
DAMAN - National Health Insurance Company

Manager IT Applications

Spearheading a high-performance team in the administration and enhancement of vital health insurance applications. I oversee strategic improvements to application support workflows, ensuring high availability and performance. My role involves leveraging extensive expertise in Oracle and Windows environments to drive operational excellence and optimize user experience, aligning technical strategies with business objectives to achieve exceptional results.
Nov 2022 - Jul 2024
DAMAN - National Health Insurance Company

Assistant Manager, IT Application Support

Led a team of IT application support specialists in delivering top-tier technical support and troubleshooting services. Managed critical projects involving application deployment, upgrades, and integrations. I played a key role in refining application support processes and ensuring seamless operations, contributing to overall system reliability and user satisfaction.
Apr 2017 - Nov 2022
DAMAN - National Health Insurance Company

IT Senior Officer, Application Support

Oversaw daily operational activities, including performance monitoring and configuration management of applications. Conducted in-depth performance analyses and ensured adherence to industry best practices and standards. My focus was on maintaining system integrity and optimizing application functionality to meet organizational goals.
Jan 2014 - Apr 2017
DAMAN - National Health Insurance Company

IT Officer, Service Level Management

Developed and managed comprehensive service level reports, monitored application performance, and enforced KPI and SLA targets. Acted as the primary liaison for service level management, ensuring effective communication and issue resolution between IT and business units to uphold service quality and operational efficiency.
Jan 2009 - Dec 2013
DAMAN - National Health Insurance Company

Team Leader, IT Helpdesk

Directed a team in delivering first and second-line support, enhancing the usability and dependability of Daman’s IT services. Managed relationships with third-party vendors and spearheaded initiatives to improve service delivery and response times, ensuring high standards of customer support.
Jan 2007 - Aug 2008
Location: Dubai
Group 4 Securicor

IT Support Handling ARC Department

Installed, maintained, and supported computer communication networks within the organization, and handled online user maintenance, troubleshooting, and system configuration.
Jul 2004 - Aug 2006
Location: Sharm Elsheikh
Royal Plaza Hotel

IT Administrator

Managed infrastructure maintenance, user PC maintenance, backup restore, and network software/hardware.

Technical Skills

IT Service Management (ITIL)

93%

Virtualization (VMware, Hyper-V)

97%

Disaster Recovery

91%

DevOps (CI/CD)

94%

API Integration

80%

SQL & Oracle Database

90%

Application Support

97%

Project Management

98%

Linux Administration

90%

Programming (Python, JavaScript)

40%

System Monitoring

85%

Web Development (HTML, CSS, JS)

90%

Shell Scripting

85%

Security & Compliance

80%

Cloud Computing

85%

Soft Skills

Leadership

97%

Team Management

98%

Problem-Solving

94%

Communication

96%

Critical Thinking

96%

Adaptability

90%

Creativity

98%

Collaboration

97%

Conflict Resolution

95%

Decision Making

98%

Leadership

98%

Team Management

98%

Problem-Solving

92%

Communication

96%

Time Management

97%

Fun Facts

Happy Clients

178

Working Hours

9,780

Awards Won

15

Coffee Consumed

0,0001

Contact

How Can I Help You?

+971-564422099

Abu Dhabi

Yas Island, Yas Water Edge 9, Abu Dhabi